FAQS
You can log in or sign up using your mobile number or email via OTP-based authentication—no password needed.
Yes! Once logged in, you can add profiles for each of your pets, whether they’re dogs, cats, birds, or livestock.
You can reach us via the “Contact Us” page, or email us at support@myanimal.com.
No, we also provide veterinary information, care guides, and accessories for both pets and farm animals.
We support all animals – from small pets like hamsters and rabbits to large animals like horses and cattle.
Yes. After your order is shipped, you’ll receive a tracking link via email/SMS.
Orders are usually delivered within 3–7 business days depending on your location and item availability.
Simply add the items to your cart and follow the checkout process. You’ll receive an order confirmation via email.
Yes, COD is available for select locations and orders under ₹1,000.
Yes, we regularly offer seasonal deals and discounts. Sign up for our newsletter to stay updated.
We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe.
Yes, perishable goods, opened pet food, and used health items (like flea treatments) are not eligible.
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Log in to your account, go to “Orders”, select the item, and click “Request Return”.
You can return most items within 7 days of delivery, provided they are unused and in original packaging.
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