FAQS

Home » FAQS
Account & Profile
General Information
Ordering & Shipping
Payments & Discounts
Returns & Exchanges
How do I sign up or sign in?

You can log in or sign up using your mobile number or email via OTP-based authentication—no password needed.

Can I manage multiple pets under one profile?

Yes! Once logged in, you can add profiles for each of your pets, whether they’re dogs, cats, birds, or livestock.

How can I contact customer support?

You can reach us via the “Contact Us” page, or email us at support@myanimal.com.

Is MyAnimal only for pet products?

No, we also provide veterinary information, care guides, and accessories for both pets and farm animals.

What kind of animals does MyAnimal support?

We support all animals – from small pets like hamsters and rabbits to large animals like horses and cattle.

Can I track my order?

Yes. After your order is shipped, you’ll receive a tracking link via email/SMS.

How long will my order take to arrive?

Orders are usually delivered within 3–7 business days depending on your location and item availability.

How do I place an order?

Simply add the items to your cart and follow the checkout process. You’ll receive an order confirmation via email.

Is Cash on Delivery (COD) available?

Yes, COD is available for select locations and orders under ₹1,000.

Do you offer any discounts or promotions?

Yes, we regularly offer seasonal deals and discounts. Sign up for our newsletter to stay updated.

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe.

Are there any items not eligible for return?

Yes, perishable goods, opened pet food, and used health items (like flea treatments) are not eligible.

When will I get my refund?

Refunds are processed within 5–7 business days after the returned item is received and inspected.

How do I initiate a return?

Log in to your account, go to “Orders”, select the item, and click “Request Return”.

What is your return policy?

You can return most items within 7 days of delivery, provided they are unused and in original packaging.